TechTalk – Optimal of the Service Reliability of Self-Service Systems
April 11 2024 (Thursday) 4:30-5:30pm
Self-service systems, such as electrical vehicle charging piles, are often deployed in a fleet at a designated location. These systems may fail either while idle or during customer use. If the system initially chosen by a customer is nonfunctional or fails during service, the customer may switch to another available system for service. This phenomenon is called failure-induced demand switching (FDS). To maximize the long-run profit of the fleet, the operator must balance revenue with operation and maintenance costs, by conducting appropriate maintenance actions. However, it is challenging to develop an optimal maintenance policy due to FDS. This talk defines and assesses the service level of such systems in terms of the proportion of demands being completed in the long run, and proposes a three-dimensional maintenance policy to maximize the fleet’s long-run profit rate. The insights are expected to guide the operators of such systems in enhancing their profitability.